Company Description CA Shaadi is a specialized matrimonial platform focused exclusively on Chartered Accountants. The company emphasizes precision, compatibility, and long-term commitment, helping members find partners who share similar skilled values and life goals. By connecting individuals who understand both numbers and the essence of partnership, CA Shaadi aims to build meaningful, lasting relationships.

The platform offers a curated environment where users can interact confidently, supported by a team dedicated to quality service and user satisfaction.

Salary: ₹10,000 to ₹20,000

Role Description This is a full-time remote role for a Customer Service Representative. The role involves responding to member inquiries via email, chat, and phone, assisting users with account setup, profile updates, and navigation of the platform. The representative will handle service requests, troubleshoot basic technical issues, and escalate complex concerns when necessary.

Daily tasks include ensuring a positive customer experience, resolving complaints, providing guidance on platform features, and maintaining accurate records of interactions in the CRM system.



The role also involves gathering user feedback and collaborating with internal teams to improve processes and overall customer satisfaction.

Qualifications

- Strong customer-facing skills with experience in Customer Service and Customer Support.
- Ability to drive Customer Satisfaction and enhance overall Customer Experience.
- Prior experience working as Customer Service Representatives or in similar client-facing roles.
- Excellent written and verbal communication skills, with active listening and empathy.
- Comfort with remote work, including reliable internet access and strong time-management skills.
- Basic proficiency with CRM tools, ticketing systems, and common office software.
- Problem-solving mindset with the ability to stay calm and professional under pressure.
- Previous experience in online platforms or membership-based services is an advantage.
- High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.

📌 Customer Service Representative (India)
🏢 CA Shaadi
📍 India