1. Designation: Customer Service Executive

2. Key Responsibilities

- Handle both inbound and outbound customer calls.
- Manage approximately 150–170 calls per day, including inbound and outbound calls.
- Address customer queries and provide appropriate resolutions.
- Maintain proper call records and update customer information as required.
- Ensure timely follow-ups and provide a good customer experience.

3. Required Experience

- Prior experience in handling customer calls or working in a call centre will be preferred.
- Freshers with positive communication skills can also be considered.

4. Essential Skills and Language Proficiency

- Good verbal communication skills in Hindi and basic spoken English.
- Good written English for emails, messages, and maintaining records.
- Ability to handle a high volume of calls efficiently.
- Knowledge of any additional language will be an added advantage.

5. Minimum Qualifications

- Minimum qualification: 12th pass.

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 NUPI Infotech
📍 Mumbai