Company Description Technotask Business Solutions Pvt Ltd is a fast-growing customer experience and business process solutions provider that has expanded rapidly since its inception in March 2020. The company operates 13 centers across India, Egypt, and the UAE, supported by a diverse global team in the UK, USA, KSA, and Columbia, serving over 20 international clients across 48 lines of business. Technotask partners with leading brands in sectors such as FinTech, BFSI, retail, e-commerce, health-tech, edu-tech, and more, including clients like Meesho, FloBiz, and Swiggy.

Its services span voice, email, and chat support, catalogue and logistics management, sales, lead generation, quality audits, and backend support, all focused on transforming customer experiences worldwide. Technotask continues to innovate with solutions such as chatbot and robotic process automation to deliver value and operational excellence for its clients.

Role Description The Customer Service and Sales Associate is a full-time, on-site role based in the Mumbai Metropolitan Region. The associate will handle inbound and outbound customer interactions via phone, email, and chat, providing timely, accurate, and courteous support. Day-to-day responsibilities include resolving customer queries, explaining products and services, processing orders or service requests, and identifying opportunities to upsell or cross-sell solutions aligned with customer needs.





The role involves maintaining detailed and accurate records of interactions, adhering to service quality standards and scripts, and meeting defined performance targets for customer satisfaction and sales conversion. The associate will collaborate with team members and supervisors to share feedback from customers, suggest process improvements, and participate in regular training to stay updated on products, policies, and communication best practices.

Qualifications

- Strong customer service, client relationship management, and conflict resolution skills.
- Sales, upselling, cross-selling, and lead generation capabilities in a contact center or similar environment.
- Excellent verbal and written communication skills, active listening, and clear articulation in English and local languages.
- Comfort with CRM tools, ticketing systems, and basic computer proficiency (MS Office, email, chat platforms).
- Ability to work in a fast-paced setting, manage multiple tasks, and meet performance targets and deadlines.
- Strong problem-solving skills, attention to detail, and a customer-focused, results-driven mindset.
- Prior experience in BPO, customer support, or sales roles is preferred; experience in e-commerce, BFSI, or allied sectors is an advantage.
- Minimum qualification: high school diploma; a bachelor’s degree in business, commerce, or related fields is beneficial.
- Willingness to work flexible shifts, including weekends or holidays

📌 Customer Service And Sales Associate (Mumbai)
🏢 Technotask Business Solutions
📍 Mumbai