Company Description Raysteeds Energy Private Limited is a renewable energy company based in Uttarakhand, focused on delivering customized solar power solutions for residential, industrial, commercial, and institutional clients. The company supports India’s clean energy transition by providing cost-effective and reliable solar systems, including rooftop and ground-mount installations. As an authorized channel partner under government schemes such as PM Surya Ghar Muft Bijli Yojana, Raysteeds Energy guides customers through subsidies, net metering, and financing options.

Its turnkey services cover design, engineering, installation, and after-sales support, including maintenance and remote monitoring.

Raysteeds

Energy aims to be Uttarakhand’s most trusted name in solar innovation while serving customers across the region.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Dehradun. This role is responsible for developing and managing customer relationship strategies, ensuring high levels of satisfaction and retention across residential, commercial, and industrial solar clients. Day-to-day tasks include overseeing CRM systems and data, segmenting and tracking customer interactions, coordinating follow-ups, and resolving customer issues in collaboration with sales, service, and operations teams.

The manager will design and monitor customer communication campaigns,



analyze customer feedback and behavior, and implement improvements to enhance service quality and loyalty. This position also involves preparing reports and insights for leadership, supporting sales teams with customer intelligence, and ensuring consistent, professional communication at every touchpoint.

Qualifications

- Candidates should possess strong Analytical Skills to interpret CRM data, customer behavior, and performance metrics.
- Candidates should possess excellent Communication skills to manage customer interactions and coordinate with internal teams.
- Candidates should possess Sales and Market Segmentation skills to support targeted outreach and customer retention initiatives.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM-related projects and campaigns.
- Experience working with CRM software or customer databases and proficiency in MS Office (especially Excel and PowerPoint).
- Proven experience in customer success, account management, sales operations, or CRM management, ideally in energy, utilities, or related sectors.
- Ability to work cross-functionally, prioritize multiple tasks, and maintain attention to detail in a rapid-paced environment.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field; advanced certifications in CRM or customer success are an advantage.

📌 Customer Relationship Management Manager (Dehradun)
🏢 RAYSTEEDS ENERGY
📍 Dehradun