Ensure a smooth onboarding experience for current students by coordinating with parents, students, tutors, and internal teams to ensure they are ready to begin their learning journey.
Key Responsibilities:
- Coordinate with parents and students to complete the onboarding process.
- Schedule initial sessions and ensure students are matched with the right tutor.
- Explain the learning process, program structure, and expectations to parents.
- Ensure all required information and documentation are collected.
- Coordinate with tutors and internal teams to ensure a smooth start.
- Follow up with parents to resolve onboarding-related queries and concerns.
- Track onboarding progress and ensure students start their classes on time.
- Maintain accurate records and meet onboarding targets and timelines.
Key Performance Indicators (KPIs):
- Onboarding completion rate.
- Time taken to complete onboarding.
- Percentage of students starting classes on time.
- Parent satisfaction during onboarding.
- Number of pending or delayed onboardings.
📌 Customer Onboarding Specialist (India)
🏢 Mentor Match
📍 India
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