Looking for a Customer Operations and case management executive for a Tech brand!

Job Responsibilities:

o Manage outbound and inbound calls in line with defined processes and workflows o Engage with customers in a clear, professional manner to provide information, address queries and ensure timely follow-ups o Address customer concerns with empathy and professionalism, escalating issues when necessary o Adhere to approved call scripts, compliance requirements, and quality benchmarks o Collaborate with internal teams to enable prompt and effective issue resolution

Job Qualifications o 1-3 years of customer service/support/bpo experience for domestic and international processes o Bachelor's degree in any domain o Strong verbal communication and active listening abilities o Confident, calm, and professional call-handling skills o Effective, persuasive and negotiation capabilities o Multilingual proficiency preferred, including English, Hindi and Marathi/Tamil/Malayalam, is a plus o Explicit pronunciation with a neutral or adaptable accent

📌 Customer Operations Executive (Mumbai)
🏢 CeeQ
📍 Mumbai