We are looking for a Customer Relationship Executive to handle resort reservations, guest enquiries, and customer coordination.
Key Responsibilities:
- Handle incoming calls and respond to customer enquiries.
- Communicate with guests through WhatsApp, phone calls, and other channels.
- Handle resort and hotel booking enquiries and reservations.
- Provide information about room availability, tariff, packages, and facilities.
- Follow up with potential customers and convert enquiries into confirmed bookings.
- Coordinate with resort teams regarding guest reservations and special requests.
- Maintain reservation records and update booking details.
- Handle guest queries and provide excellent customer service.
- Support sales activities and achieve booking targets.
Requirements:
- Fluent English communication is mandatory.
- Good communication and customer-handling skills.
- Basic computer knowledge.
- Experience in hotel/resort reservations or customer service will be an advantage.
- Freshers with valuable communication skills can also apply.