Customer operation Analyst | US Process eClerx is looking for enthusiastic and customer-focused professionals to join our US Process team in Chandigarh. If you have strong communication skills we would love to hear from you!
Position: Customer Operations Analyst
Location: IT park Chandigarh (Work from Office)
Shifts: Rotational shifts including evenings, weekends, and holidays
Key Responsibilities
Handle incoming calls from customers in a professional and courteous manner.
Understand customer needs by actively listening and asking relevant questions.
Provide accurate information regarding products and services.
Address customer concerns with empathy and effective problem-solving.
Maintain detailed records of customer interactions and inquiries.
Stay updated on company products, services, and industry best practices.
Requirements
Excellent verbal and written communication skills in English.
Freshers and experienced candidates are welcome to apply.
Strong multitasking, time management, and problem-solving abilities.
Comfortable working from office in Chandigarh.
Basic computer knowledge and familiarity with CRM systems is preferred.
Education
Bachelor’s degree in any discipline (preferred).
Compensation & Benefits
In-Hand Salary: ₹23,100 (including night shift allowance)
Extra benefits: Double pay on National Holidays + compensatory off
- Subsidized company cab/bus facility
- Medical insurance ₹2 Lakh + accidental cover ₹5 Lakh (ESIC included)
- Referral bonus up to ₹7,500
- Monthly & quarterly performance rewards
- Mobile recharge reimbursement up to ₹1,000/month
- 24 paid leaves + 11 holidays + 2 weekly offs
*Interested candidates can share their resume at:
[email protected] or directly call at (phone hidden)
Pay: ₹20,100.00 - ₹23,100.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
📌 Customer Care Executive (Chandigarh)
🏢 Eclerx Chandigarh
📍 Chandigarh