We are looking for a Customer Relationship Manager to handle customer communication and coordination from booking until property handover and post-possession support.
Roles & Responsibilities
- Maintain good relationships with customers and act as their main point of contact.
- Handle customer queries and resolve complaints.
- Coordinate agreements, KYC documents and property registration.
- Follow up on customer payments and pending dues.
- Coordinate with banks for home loan processing and disbursements.
- Share regular construction updates and arrange site visits.
- Coordinate property inspections, possession and key handover.
- Provide support to customers after possession.
- Maintain customer records and prepare regular reports.
Skills & Requirements
- Good communication and customer-handling skills.
- Robust coordination and follow-up abilities.
- Basic knowledge of MS Excel, Word and CRM software.
- Good problem-solving and organisational skills.
- Ability to manage multiple customers.
- * Professional attitude and customer-first approach.