- Key Responsibilities:
- Monitor PDD dispatches and ensure orders are dispatched within the committed timeline, with priority given to pending and customer-impacting orders.
- Conduct daily breach-order analysis, identify root causes, assign ownership, and drive closure within defined timelines.
- Track ageing orders across warehouse, in-transit, OFD, delivery, and return stages, and drive daily clearance.
- Monitor vehicle reporting, loading, unloading, departure, arrival, and turnaround time across regional warehouses.
- Track vehicle unloading delays and coordinate with warehouse and transport teams for immediate resolution.
- Conduct daily trip reconciliation by comparing planned vs. actual reporting, loading, departure, arrival, and unloading timelines.
- Monitor 3PL dispatches against planned volumes, capacity, SLA, and cost, and address execution gaps.
- Identify warehouse and transportation capacity constraints and coordinate internal/additional capacity to avoid dispatch delays.
- Monitor in-transit ageing and delayed trips,



ensuring proactive intervention before orders become breaches.
- Track and resolve operational exceptions including vehicle shortages, warehouse constraints, route issues, loading/unloading delays, and 3PL capacity gaps.
- Publish daily/weekly Control Tower MIS and dashboards covering PDD dispatches, breaches, ageing, vehicle performance, trip reconciliation, 3PL dispatches, and pending orders.
- Conduct RCA for recurring operational failures and SLA breaches, track corrective actions, and ensure sustainable closure.
- Act as the central coordination point between warehouse, transportation, 3PL, last-mile, and regional operations teams.
- Escalate critical issues with explicit ownership, action plan, and closure timelines, and drive continuous improvement in dispatch adherence, vehicle utilization, trip TAT, 3PL dependency, ageing clearance, and regional SLA performance.

📌 Control Tower Executive (Dadri)
🏢 WAKEFIT INNOVATIONS
📍 Dadri