About Pinnacle Group

Pinnacle Group is a global workforce solutions and professional services organization dedicated to helping businesses operate more efficiently, manage complexity, and achieve their strategic objectives. Our success is built on operational excellence, innovative solutions, and strong partnerships across our global teams. We are committed to building an setting where talented professionals can take ownership, drive meaningful improvements, and make a measurable impact.

Summary

Pinnacle Group is seeking a highly organized, technology-driven Legal Operations Specialist to play a critical role in optimizing our legal department's operations and contract lifecycle management processes.

This position will serve as a key administrator of our Conga Contract Lifecycle Management (CLM) platform, supporting its implementation, configuration, user training, adoption, and ongoing administration, while overseeing contract intake, workflow coordination, approvals, and repository management while ensuring a seamless contracting experience for internal stakeholders. The ideal candidate combines strong hands-on Conga CLM expertise with strong process improvement capabilities, excellent attention to detail, and a proactive approach to solving operational challenges. This is an excellent opportunity for a legal operations professional who enjoys leveraging technology, training and supporting users, managing legal service request and improving workflows, and helping build a more scalable and efficient legal function.

- Own Conga CLM Administration: Manage day-to-day operations of the Conga CLM platformsupport implementation, configuration, and ongoing administration of the CLM platform, manage day-to-day operations including contract intake, workflow routing, approval coordination, execution tracking, and repository management to ensure efficient and accurate contract processing.
- Optimize Contract Lifecycle Workflows: Monitor contract progression from initial request through execution, proactively identifying bottlenecks, resolving workflow issues, and coordinating with stakeholders to maintain timely processing.



Identify opportunities to automate manual activities and improve workflow efficiency through Conga CLM and related tools.
- Maintain Contract Repository Integrity: Oversee the uploading, indexing, classification, organization, and maintenance of agreements and related documentation, ensuring accurate records, consistent metadata, and reliable document accessibility.
- Manage Legal Service Requests and Ticketing Systems: Administer the legal department's Freshservice ticketing platform, including request intake, categorization, assignment, prioritization, tracking, reporting and follow-up to support effective workload management and service delivery. Monitor pending requests, and support timely and efficient delivery of legal services.
- Enhance Operational Visibility: Maintain Smartsheet trackers and other reporting tools to provide visibility into contract activity, pending approvals, legal requests, workload distribution, and operational priorities.
- Drive Process Improvement: Evaluate existing legal operations processes, identify opportunities to eliminate manual tasks, streamline approval workflows, improve data accuracy, and increase overall departmental efficiency.
- Support Legal Technology Initiatives: Participate in the implementation, configuration support, testing, and adoption of new legal operations, contract management, vendor management, and workflow technologies. Work with internal stakeholders and relevant technology providers to resolve issues, implement improvements, and ensure systems remain aligned with the legal team’s operational requirements.
- Partner Across Business Functions: Collaborate with Legal, Sales, Delivery, Finance, and other internal teams to facilitate contract processing, clarify submission requirements, and resolve operational challenges.
- Develop Documentation and Best Practices:



Create and maintain standard operating procedures, workflow documentation, process guides, and user resources to promote consistency, system adoption, and operational excellence. Provide ongoing user support to encourage adoption and improve operational efficiency
- Support Strategic Legal Operations Projects: Contribute to departmental initiatives focused on improving legal service delivery, strengthening operational controls, and building scalable processes that support organizational growth.

Requirements

- 3–8 years of experience in legal operations, contract lifecycle management, contract administration, or a related business operations function.
- Required: Strong hands-on experience administering Conga CLM , including contract intake, workflow management, approval routing, template and clause library management and contract repository administration.
- Demonstrated experience managing contract documentation, metadata, indexing, document uploads, and end-to-end contract processing workflows.
- Experience managing ticketing and service management platforms, preferably Freshservice or comparable ticketing and service management platforms. Experience using Smartsheet or similar workflow tracking tools to manage legal requests, contract activity, workload distribution, and operational metrics
- Demonstrated ability to develop training materials, conduct user training, support onboarding, troubleshoot user issues, and drive adoption of CLM platforms and standardized processes.
- Strong analytical, organizational, and problem-solving skills, with the ability to manage competing priorities, troubleshoot operational issues, and maintain exceptional accuracy.
- Experience supporting legal operations, process improvement initiatives, workflow automation, system enhancements, or legal technology implementations and developing SOPs and process documentation.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across legal, business, and operational teams.
- A bachelor's degree in Legal Studies, Business Administration, Information Technology, or a related field is preferred.

📌 Conga CLM Administrator – Legal Operations (Bangalore Urban)
🏢 Pinnacle Group
📍 Bangalore Urban