Company Description Bandhan Bank is one of India’s fastest-growing private sector banks, having become a universal bank in 2015 with a strong commitment to financial inclusion. The Bank focuses on serving underserved and underbanked communities, especially semi-urban and rural customers, through a full suite of products including loans, deposit accounts, and digital banking services.

Guided by the principle “Aapka Bhala, Sabki Bhalai,” Bandhan Bank aims to positively impact lives while expanding access to high-quality banking solutions. With nearly 6,400 outlets across India, deposits of ₹1,64,886 crore, advances of ₹1,55,555 crore, and a workforce of over 74,500 employees as of June 30, 2026, the Bank offers a dynamic environment for professional growth.

Bandhan

Bank is driven by a continuous focus on serving better and enhancing customer experience.

Role Description The Collections Manager role at Bandhan Bank is a full-time, on-site position based in Kolkata. The person in this role will oversee collections operations, including planning and executing strategies to reduce delinquency and non-performing assets across assigned portfolios. Daily responsibilities include monitoring overdue accounts, guiding and supporting collections teams, reviewing performance reports, and ensuring adherence to regulatory and internal compliance standards.

The Collections

Manager will collaborate with branch staff and other stakeholders to design repayment plans, manage escalations, and resolve complex customer cases in a fair and transparent manner.



This role also involves continuous process improvement, training team members on best practices, and contributing to policy enhancements that support sustainable asset quality.

Qualifications

- Candidates should possess robust collections and credit management skills, including experience in managing delinquent accounts, setting recovery strategies, and tracking portfolio performance.
- Candidates should possess solid analytical and reporting skills, including proficiency in using spreadsheets, MIS tools, and data-driven insights to make informed decisions.
- Candidates should possess excellent communication and negotiation skills to engage with customers professionally, handle sensitive conversations, and facilitate workable repayment solutions.
- Candidates should possess team leadership and people management skills, including the ability to supervise collection staff, set targets, coach performance, and foster an ethical work culture.
- Candidates should possess strong knowledge of banking regulations, internal risk and compliance frameworks, and industry practices related to collections and recovery.
- Relevant qualifications such as a bachelor’s degree in finance, commerce, business administration, or a related field; postgraduate qualifications in management or banking are an advantage.
- Prior experience in retail banking, microfinance, or NBFC collections, particularly in semi-urban and rural markets, will be beneficial.
- Ability to work on-site in Kolkata, handle field coordination when needed, and

📌 Collections Manager (Kolkata)
🏢 Bandhan Bank
📍 Kolkata