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Position Summary

As a Client Services L1 Engineer, youll be the first point of contact for internal and external clients using BGC’s electronic trading platforms. This is an entry to mid-level, client-facing role that brings together three key disciplines: client relationship support, first-line functional and technical support, and application data administration.

You’ll handle day-to-day client queries, provide platform support, and carry out controlled user access and application data tasks under supervision, while developing an understanding of the full trade lifecycle from order entry through clearing and settlement in a fast-paced, SLA-driven environment.

This is first and foremost a client-service role. A genuine desire to support clients, strong communication skills, and an eagerness to learn and work are critical. Technical skills can be developed on the job.

Key Responsibilities

Client Relationship & Support

- Act as the first point of contact for trading platform users, delivering courteous, professional, and timely client service by phone, email, MS Teams, Bloomberg, or in person.
- Support the onboarding of new clients and assist with platform adoption, increasing client awareness of additional functionality, features, and available services.
- Provide demonstrations of electronic platforms to end users and encourage clients to provide liquidity and execute trades on screen.
- Update the CRM with client visits, feedback, and follow-ups, ensuring accurate records are maintained.
- Build effective relationships with internal and external clients through strong communication and a proactive service mindset.

Functional & Technical Support
- Provide first-line support, resolving issues within SLA and escalating to second- or third-line teams where required.
- Ensure complete audit trails are maintained within the service desk tool.




- Log and track all issues and queries for audit purposes and maintain proactive, clear communication with clients through to resolution.
- Perform daily system and application health checks, monitoring platform status and trade flows throughout the day.
- Develop a strong understanding of pre- and post-trade workflows, including market data publishing, order entry, trade execution, and STP confirmation.
- Develop knowledge of financial products, particularly Rates, FX, Credit, and/or Energy/Commodities.

Application Data Support
- Set up and maintain internal and external user access to Front and Middle Office trading applications across asset classes, in line with compliance and regulatory processes.
- Action password resets and standard user administration tasks, including configuring user IDs, permissions (tradable or view-only), tiles, and sheets across brands.
- Support SEF client onboarding, customer-side STP mapping, and time-sensitive RTNS code requests, liaising with Reuters and relevant broking desks.
- Maintain accurate request notes, approvals, and audit evidence.
- Perform basic four-eye checks and data quality validation, escalating inconsistencies at an early stage.

General
- Be alert to Conduct Risk issues, specifically the risk of harm to client interests, market integrity, and/or competition in financial markets.
- Keep up to date with current regulations relevant to the platforms and client base.
- Contribute to team documentation and knowledge management through Confluence, video guides through Clipchamp, and approved AI tools to improve quality, reduce manual effort,



and support controlled delivery.
- Be comfortable working in a rotational shift environment.

Required Experience & Personal Attributes
- 3 to 7 years of relevant experience in Financial Markets Operations, Client Services, Trading Support, Technical Support, or a related field.
- Excellent communication skills are extremely important, given the client-facing nature of the role.
- Robust client-service orientation with the ability to communicate confidently and professionally with internal and external stakeholders.
- Eager and hungry to learn and work, with a genuine interest in building a career in Client Services and Financial Markets.
- Experience or exposure to Rates, FX, Credit, and/or Energy/Commodities is highly preferred and considered very important.
- Proactive, organized, and detail-oriented.
- Analytical with a strong problem-solving mindset.
- Team player who thrives in a rapid-paced, SLA-driven environment.
- Willing and able to work in a rotational shift schedule.

Technical Skills
- Microsoft Office, including Excel, Outlook, and PowerPoint.
- Strong interest in technology, financial markets, and electronic trading.
- Exposure to SQL or other technical skills would be an added advantage.
- Exposure to Bloomberg, Python, Linux, or FIX Protocol is advantageous but not mandatory.
- Willingness and ability to learn new systems and technologies.

Educational Qualifications
- Graduate or postgraduate qualification with Economics as a major.
- Industry qualifications such as CISI or CFA Level I would be beneficial but are not essential.

Location & Availability
- Location: Hyderabad.
- Candidates should currently be based in Hyderabad or be willing to relocate to Hyderabad.
- Notice Period: Immediate joiners are preferred. Candidates with a notice period of up to 30 days can also be considered.
- Candidates must be comfortable working in rotational shifts.

📌 Client Services Engineer (Hyderabad)
🏢 Newmark CRE Services
📍 Hyderabad