Company Description Cruffin Premium Cakes is a premium dessert shop in Gurugram specializing in cheesecakes, gourmet chocolate cakes, and a variety of baked goods. The shop focuses on high-quality ingredients and carefully crafted recipes to deliver rich flavors and memorable experiences.

Cruffin Premium

Cakes aims to create a welcoming atmosphere where guests can enjoy thoughtfully curated desserts. The team values creativity, consistency, and attention to detail in every product offered to customers.

Role Description This is a full-time, on-site Business System Analyst role based in Gurugram, designed for B.Tech graduates starting their careers.

The Business System

Analyst will support the optimization of business processes, systems, and workflows across the dessert shop’s operations, including inventory, ordering, and customer service. Day-to-day responsibilities include gathering business requirements from stakeholders, documenting processes, analyzing data and system performance, and recommending improvements to enhance efficiency and customer experience. The role involves collaborating with operations, finance, and management teams to translate business needs into system enhancements and supporting the implementation and testing of recent tools or process changes.





The analyst will also assist in monitoring key performance indicators and preparing reports to inform data-driven decisions.

Qualifications

- Candidates should possess skills in Business Systems Analysis and Systems Analysis to understand, map, and improve operational workflows.
- Candidates should possess strong Analytical Skills to interpret data, identify trends, and support evidence-based recommendations.
- Candidates should possess skills in Business Analysis and Business Requirements gathering to translate stakeholder needs into clear documentation and actionable solutions.
- B.Tech degree in Engineering, Information Technology, Computer Science, or a related field.
- Comfort with basic data analysis tools (e.g., spreadsheets, dashboards) and an interest in learning business software used in retail or F&B; environments.
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams on-site.
- Detail-oriented, organized, and eager to learn, with a proactive approach to problem-solving.
- Interest in the food, beverage, or retail sector is a plus, along with any internship or project experience involving process improvement or system implementation.

📌 Business System Analyst (B.Tech Fresher) (Gurugram)
🏢 Cruffin Premium Cakes
📍 Gurugram