Job highlights

- 10+ years in Business Execution with 8+ years in Financial Services TPM or KYC, leadership experience managing 100+ FTE, certifications in Lean Six Sigma or Risk Management
- Lead and scale TPM Managed Services in India, oversee end-to-end TPM lifecycle, drive operational excellence, risk management, stakeholder engagement, and continuous process improvements

About this role Wells Fargo is currently seeking a Business Execution Director - Supply Chain Management (SCM), Third Party Managed Services to lead and oversee the India organization.

This is a senior leadership role responsible for building and scaling the Managed Services capability and footprint across Hyderabad and Bengaluru, while ensuring solid day-to-day operational performance. The role will provide strategic and operational leadership to the India team, with a focus on third-party managed services, service delivery, governance, risk management, operational excellence, and stakeholder management.

In this role, you will:

- Lead and scale the Third-Party Management (TPM) Managed Service (Operations) function for India, ensuring consistent, high-quality execution of day-to-day TPM operational activities while building a sustainable, high-performing team.
- Partner closely with US Head of Managed Services Lead to build defined operational capability to India.
- Build a high performing team that undertakes day-to-day TPM operational processing (due diligence, periodic reviews, quality control and quality assurance)
- Own end-to-end operational delivery of the TPM lifecycle for engagements including onboarding, due diligence, risk assessments, ongoing monitoring, issues management, and offboarding.
- Ensure day-to-day service levels, quality standards, and turnaround times are consistently met or exceeded.
- Act as an escalation point for operational issues, bottlenecks, and high-risk third-party concerns.
- Partner with the TPM leadership team to identify and implement opportunities to enhance TPM operational processes, workflows, and hand-offs with first- and second-line stakeholders.
- Identify and drive efficiency improvements using automation, tooling, and process simplification where appropriate.
- Lead remediation of process gaps identified through incidents, audits, exams,



or risk reviews (as defined).
- Ensure TPM India Managed Services comply with internal policies, regulatory expectations, and industry best practices.
- Maintain strong governance over risk assessment outcomes, issue tracking, and remediation timelines.
- Produce clear, defensible management information and metrics for senior management, risk committees, and regulators.
- Support internal audit, compliance reviews, and regulatory examinations through well-evidenced operations and documentation.
- Partner closely with other key stakeholder groups across Supply Chain Mgmt, business functions, enterprise groups and second- and third-line teams within Wells Fargo.
- Influence senior leaders on operational risk trade-offs, resource needs, and prioritization decisions.
- Represent TPM in firm-wide initiatives related to operational resilience, outsourcing, and supplier risk.
- Execute the firm's TPM strategy through effective operational delivery and scalable design.
- Lead workforce regarding execution in alignment with enterprise Third Party Risk Management policy, standards, and procedures across all lifecycle phases (Plan, Contract, Manage, Terminate).
- Drive effective risk issue management, containment, and escalation for identified deficiencies and control gaps.
- Contribute input to future-state TPM operating models, tooling roadmaps, and resourcing plans.
- Design and implement a clear TPM Managed Service India team structure aligned to volume, risk profile, and complexity.
- Define roles, responsibilities, and skill requirements across all TPM Managed Service India operational activities to ensure clear accountability and segregation of duties.
- Establish documented career paths and progression to support talent retention, succession planning, and capability growth.
- Develop and maintain structured training curricula covering TPM fundamentals,



regulatory expectations, risk assessment methodologies, and firm-specific processes.
- Ensure new joiners receive effective onboarding, including role-based training, playbooks, and quality standards.
- Embed continuous learning through refresher training, knowledge sharing, and lessons learned from incidents, audits, and regulatory feedback.
- Implement coaching and performance management practices to uplift capability, improve quality, and address skills gaps.
- Build a resilient operating model by cross-training staff and reducing key-person dependencies.
- Promote a strong risk culture within the team, reinforcing ownership, challenge, and high standards of operational discipline.

Required Qualifications:

- 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
- 8+ yrs of experience in Financial Services - ideally in Third Party Management or KYC with a major organization

Desired Qualification:

- Third party risk experience in financial services.
- Extensive Experience within financial services industry and preferably will have worked in a similar role.
- Certifications in Lean Six Sigma, Risk Management
- Proven ability to oversee Operations with ~100+ FTE
- Proven ability to partner with key senior leaders to drive change and accountability across an organization.
- High degree of initiative and strong ability to meet key responsibilities with limited direction and oversight.
- Strong leadership, relationship building, and collaboration skills.
- Experience engaging with senior bank management and regulatory agencies.
- Strong organizational and administrative skills, with a focus on delivery management.
- Strong multi-tasking capabilities.
- A clear and concise communication style that can simplify the complex and ensure a common understanding can be quickly reached.
- Strong analysis skills to get to the core of issues.

Job Expectations:

- Ability to travel up to 15%.

📌 Business Execution Director- Third Party Head of Managed Services (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad