Maintains strong relationship with internal and external stake holders
Oversees Branch Infrastructure & IT infrastructure
Responsible for:
- Customer service, cross sales & retention.
- Local area marketing information &competitor; information sharing to ABM
- Branch executive productivity in partnership with ABM/ ACM
- Support in collection
- Branch Operation Expenditure Management
- Employee Engagement.
- Branch Audit and compliance
- Fraud Reporting, Resolution and Controls
- Resolving customer problems in partnership with ABM / ACM
- Disposal loss resolution and local support
- Discipline and day-to-day workflow of the branch
- Liasioning with local authorities on need basis
- Briefing the employees on current sales goals and other employee related relevant information like incentives, recent policies and schemes etc.
Must Know : Recognises employees' achievements and encourage.
Partners with ABMs for marketing activities and events in the branch
Ensures compliance with all applicable laws and regulations