– Branch Manager / Branch Head

Location: Prayagraj, Uttar Pradesh

Department: Service & Sales / Branch Operations for Diesel Generator (DG) Sets

Designation: Branch Manager / Branch Head

Experience: 8–12 Years

Qualification: Diploma / B.Tech. in Automobile / Mechanical / Electrical Engineering

Job Purpose To lead and manage the overall branch operations, including service delivery, sales, customer relationship management, business development, and profitability. The Branch Head will be responsible for ensuring operational excellence, customer satisfaction, revenue growth, and effective team management across the assigned territory.

Key Roles & Responsibilities

1. Branch Operations & Management

- Manage overall branch operations and ensure smooth functioning of all business activities.
- Develop and implement branch-level business plans, strategies, and operational processes.
- Monitor branch performance against defined business targets and KPIs.
- Ensure effective coordination between service, sales, spare parts, and support functions.

2. Service Operations & Customer Satisfaction

- Oversee service operations, including installation, commissioning, preventive maintenance, breakdown services, and Annual Maintenance Contracts (AMC).
- Ensure timely resolution of customer complaints and minimize equipment downtime.
- Monitor service quality, technician productivity, and customer satisfaction levels.
- Ensure optimum utilization of manpower, tools, vehicles, and other resources.

3. Sales & Business Development

- Drive sales growth through new customer acquisition and business development.
- Identify potential business opportunities in DG Sets,



power generation, and related products.
- Develop and maintain strong relationships with key customers, dealers, consultants, and institutional clients.
- Achieve assigned sales, service revenue, AMC, and spare parts targets.

4. Team Leadership & People Management

- Lead, guide, and motivate the branch team, including service engineers, technicians, sales executives, and support staff.
- Set performance objectives and monitor individual and team performance.
- Identify training and development requirements to enhance team capabilities.
- Ensure discipline, accountability, and a performance-driven work culture.

5. Financial & Commercial Management

- Responsible for branch revenue, profitability, and operating expenses.
- Monitor outstanding payments, receivables, and credit control.
- Ensure proper cost management and optimum utilization of branch resources.
- Review business performance and submit periodic MIS reports to management.

6. Compliance & Administration

- Ensure adherence to company policies, procedures, safety standards, and statutory requirements.
- Monitor inventory, spare parts management, and branch assets.
- Ensure proper documentation, reporting, and administrative control.

Educational Qualification
- Diploma / B.Tech.



in Automobile, Mechanical, or Electrical Engineering.

Experience & Industry Background
- 8–12 years of relevant experience in Service / Sales / Branch Management.
- Candidates should have experience working as a Service Head, Sales Head, Branch Head, or Territory Head.
- Preference for candidates from the following industries:
- Diesel Generator (DG) Sets / Power Generation.
- Automobile Industry.
- Heavy Earthmoving Equipment.
- Construction Equipment Industry.

Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent business development and customer relationship management abilities.
- Strong understanding of service operations and technical troubleshooting.
- Good commercial, financial, and business acumen.
- Target-oriented approach with robust execution capabilities.
- Excellent communication, negotiation, and decision-making skills.
- Proficiency in MS Office and MIS reporting.

Key Performance Indicators (KPIs)
- Achievement of branch sales and service revenue targets.
- Branch profitability and operating cost control.
- AMC renewal and new customer acquisition.
- Customer satisfaction and complaint resolution.
- Service turnaround time and equipment uptime.
- Outstanding recovery and receivables management.
- Team productivity and manpower utilization.
- Spare parts sales and inventory management.

Pay: ₹50,000.00 - ₹90,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Branch Manager / Branch Head for DG Sets Service (Prayagraj)
🏢 Jakson
📍 Prayagraj