Automation Engineer – SRE Lean Support (Consultant/Analyst) We are seeking an Automation Engineer to support an SRE Lean Support project by identifying and automating SRE/ITSM processes to improve efficiency, consistency, and service quality.
Key Responsibilities
- Identify and automate SRE/ITSM workflows and operational tasks.
- Develop automation using scripting, APIs, workflow/orchestration tools, and AI/GenAI capabilities.
- Apply AI to improve incident, request, problem, change, and knowledge management processes.
- Collaborate with SRE, ITSM, and engineering teams to continuously improve automation and operational efficiency.
Required Experience & Tools:
- Experience with Python, PowerShell, REST APIs, and automation/scripting.
- Hands-on exposure to ServiceNow or other ITSM platforms.
- Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
- Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
- Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.
- Robust analytical and problem-solving skills, with an understanding of SRE and ITIL/ITSM practices.