- Manage customer onboarding and franchise onboarding activities.
- Coordinate with internal stakeholders to ensure compliance with processes and procedures.
- Handle customer requests while meeting quality and SLA standards.
- Support Customer Due Diligence (CDD) activities.
- Provide customer training/support and prepare required communications.
- Identify opportunities for process improvement and automation.
Required Skills:
- Experience in Customer Onboarding / Customer Service / Operations.
- Exposure to Card/Payments industry preferred.
- Experience in B2B Customer Service and Customer Due Diligence (CDD).
- Experience with Salesforce or other case management tools.
- Robust communication, problem-solving and stakeholder management skills.
- Tableau knowledge is a plus.