Position: Assistant Manager Technical and Operation Support

1. Role Overview

We are looking for a dynamic and technically proficient professional to manage business analysis and technical project coordination for digital platforms and technology-driven projects.

The candidate will act as a key interface between clients, Business/Operations teams, external technology consultants, vendors and the in-house IT/Technical team.

The primary responsibility will be to understand business requirements, analyse operational processes, translate them into functional and technical specifications, and coordinate the end-to-end development, enhancement and implementation of web portals and digital solutions.

The individual should possess a strong understanding of business processes, portal functionalities, UI/UX, data flows, software development lifecycle (SDLC), User Acceptance Testing (UAT) and technical documentation.

The role requires someone who can independently drive requirement gathering, functional analysis, technical discussions, development coordination, testing and implementation while ensuring that technology solutions are aligned with business objectives and client expectations.

2. Key Roles & Responsibilities

A. Business Analysis & Requirement Management

- Engage with clients and internal Business/Operations teams to understand business needs, operational challenges and project requirements.
- Conduct requirement-gathering sessions and analyse existing business processes and workflows.
- Translate business requirements into detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) and Software Requirement Specifications (SRS).
- Prepare functional workflows, process maps, user journeys, use cases and requirement traceability matrices.
- Identify functional gaps, dependencies, process bottlenecks and opportunities for automation and process improvement.
- Ensure that requirements are clearly communicated, validated and signed off by relevant stakeholders.

B. Technical Project Coordination & Portal Development

- Coordinate the design, development, customization, enhancement and deployment of web portals and digital platforms.
- Act as the interface between business stakeholders, clients, external technology consultants and in-house technical teams.
- Translate functional requirements into actionable technical tasks and coordinate their execution with development teams.
- Understand portal architecture, modules, user roles, access management, workflows and system functionalities at a functional level.
- Coordinate the development of portal modules, dashboards, reporting features, integrations and other project-specific functionalities.
- Review development progress against approved requirements, timelines and deliverables.
- Identify technical dependencies, implementation challenges and deviations and facilitate timely resolution.
- Coordinate system enhancements, change requests, bug fixes and production releases.

C. UI/UX & Functional Design

- Understand and review UI/UX designs,



wireframes, prototypes, screen layouts and user journeys.
- Ensure portal interfaces and functionalities are aligned with business requirements and end-user needs.
- Coordinate with UI/UX designers and developers to incorporate stakeholder feedback.
- Review portal navigation, usability, accessibility, workflows and overall user experience.
- Validate functional designs before they move into development.

D. Data Flow, System Integration & Reporting

- Understand and document end-to-end data flows across different portal modules, applications and systems.
- Coordinate with technical teams for database structures, data fields, validation rules, data migration and system integrations.
- Develop functional understanding of APIs, data exchange mechanisms and integration requirements.
- Coordinate the development of MIS reports, dashboards and management information systems.
- Ensure data consistency, validation and accuracy across different modules and reporting systems.
- Coordinate data extraction, reconciliation and reporting requirements with technical teams.

E. UAT, Testing & Implementation

- Develop UAT strategies, test plans, test scenarios and test cases based on approved business requirements.
- Coordinate User Acceptance Testing with clients, business users and technical teams.
- Validate portal functionalities against approved BRDs/FRDs and acceptance criteria.
- Identify, document and track bugs, defects, functional gaps and technical issues.
- Coordinate with developers for issue resolution, retesting and closure of observations.
- Maintain UAT trackers, defect logs and testing documentation.
- Facilitate user feedback, functional sign-offs and go-live readiness.
- Coordinate deployment, implementation and post-deployment support activities.

F. Client & Stakeholder Coordination

- Participate in client meetings, requirement discussions, technical reviews and project progress meetings.
- Act as a single point of coordination for functional and technical requirements.
- Present functional workflows, portal demonstrations, development progress and implementation updates.
- Coordinate approvals, feedback, clarifications and sign-offs from clients and internal stakeholders.
- Ensure effective communication between technical and non-technical stakeholders.
- Manage and follow up on technical queries, escalations and pending deliverables.

G. Project Monitoring & Documentation

- Prepare and maintain project plans, technical trackers, milestone charts and deliverable schedules.
- Monitor development progress, project timelines, risks, issues and dependencies.
- Maintain technical documentation,



including BRDs, FRDs, SRS, process flows, UAT reports, user manuals and change logs.
- Prepare meeting minutes, action-taken reports and periodic project status reports.
- Maintain documentation of system enhancements, technical changes and implementation decisions.
- Provide regular updates to management on project progress, risks and deliverables.

3. Required Skills & Competencies

- Strong business analysis and requirement-gathering capabilities.
- Positive understanding of web portals, digital platforms and application development processes.
- Working knowledge of UI/UX, wireframes, functional workflows and user journeys.
- Practical experience in UAT planning, test case preparation, defect tracking and functional validation.
- Understanding of data flows, database concepts, APIs and system integrations.
- Ability to prepare BRDs, FRDs, SRS, process flow diagrams and technical documentation.
- Knowledge of SDLC and Agile project management methodologies.
- Strong stakeholder management, communication and coordination skills.
- Ability to independently manage multiple requirements and technical deliverables.
- Analytical thinking, problem-solving and attention to detail.

4. Technical Skills & Tools Exposure to the following tools and technologies will be preferred:

- Project Management: Jira, Confluence, MS Project, Smartsheet or equivalent.
- Documentation: MS Word, Excel, PowerPoint and Visio.
- Business Analysis: BRD, FRD, SRS, Use Cases, Workflow Diagrams and Process Mapping.
- Testing: UAT planning, test case management, defect tracking and testing tools.
- Technology: Understanding of web applications, portals, databases, APIs, data integration and dashboards.
- Reporting: Advanced Excel, MIS and dashboard development tools.

5. Educational Qualification & Experience

- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration or a related discipline.
- MBA / Postgraduate qualification in IT Management, Business Analysis or Project Management will be an added advantage.
- 58 years of relevant experience in Business Analysis, IT Project Coordination, Technical Project Management, Functional Consulting or Digital Platform Implementation.

6. Key Expected Deliverables

- Clear understanding and documentation of business and client requirements.
- Translation of business requirements into functional and technical specifications.
- Effective coordination and timely delivery of portal development and enhancement activities.
- Review and validation of UI/UX designs and portal functionalities.
- Successful execution and closure of UAT cycles.
- Documentation of end-to-end data flows, system workflows and integration requirements.
- Effective coordination between clients, business teams, consultants and technical teams.
- Timely resolution of technical issues, functional gaps and implementation dependencies.
- Regular monitoring and reporting of technical project milestones and deliverables.

📌 Assistant Manager II Technical and Operation Support (Noida)
🏢 Common Service Centres (CSC)
📍 Noida