Our mission is to be the most authentic partner for a billion+ spiritual journeys. We're not just an app. We're a team making sure every ritual and consultation is done with the highest standard of devotion.

We treat every Puja and Chadhava as a moment of trust, not a transaction. When a devotee has a worry or a problem, this team is the voice of LifeGuru. Get it right, and a first booking becomes a lifelong relationship. That's why this role is measured on devotees coming back, not just tickets closed.

Our model is proven and we have the runway to grow fast. Devotion tech is also a new category, so there's no playbook for support here yet. You'll help write it.

You don't need to be religious to do this well. You do need to respect what it means to the person who booked.

What you'll own

- Customer support team: Hire, train and lead our Customer Support executives. Run shifts, queues, quality checks and escalations.
- Customer experience: Make sure every query on WhatsApp, calls or the app gets a fast, warm and accurate answer.
- Customer retention: Work with our Relationship Managers to bring devotees back for their next puja, and make repeat devotees feel looked after.
- Metrics:



Own CSAT, NPS, first response time, resolution rate and repeat booking rate.
- Cross-functional work: Work with business, product, tech and operations to fix what devotees complain about.
- Playbook and tools: Build SOPs, scripts and quality standards, and help shape our CRM tools and dashboards.

How it works

- Full time, on-site in Pune
- Report to one of the founders
- Competitive salary + meaningful ESOPs

You'll do well here if

- You have 3–5 years in customer support, CX or retention, including 1–2 years leading a team.
- You've run support teams on WhatsApp, calls or chat and kept quality high as volumes grew.
- You've improved repeat purchases or retention, not just resolution times.
- You use data to run and coach your team (Excel / Google Sheets, dashboards).
- You speak Hindi and English well. Marathi or another Indian language is a bonus.
- Bonus: consumer startup, e-commerce, D2C, travel or services marketplace experience.

Apply through this LinkedIn job post.
- See what we do: https://lifeguru.app/

📌 Assistant Manager, Customer Relationship & Retention (India)
🏢 LifeGuru
📍 India