We are looking for an experienced Assistant Manager – Air Exports to manage and supervise daily air export operations, ensure smooth shipment execution, coordinate with airlines, customers, overseas agents and internal departments, and maintain operational efficiency while ensuring timely delivery and customer satisfaction.
Key Responsibilities
- Manage and supervise daily air export operations and documentation activities.
- Handle end-to-end air export shipments from booking to final destination.
- Coordinate with airlines for space booking, cargo acceptance and flight schedules.
- Ensure timely preparation of export documentation, including:
- Coordinate with customs brokers, transporters, airlines and overseas agents.
- Monitor shipment status and ensure timely cargo upliftment.
- Handle customer queries, complaints and provide shipment updates.
- Ensure compliance with customs regulations and airline procedures.
- Supervise and guide the air export operations team.
- Monitor daily shipment reports, pending shipments and operational performance.
- Resolve shipment delays, documentation issues and operational challenges.
- Maintain positive relationships with customers, airlines and overseas agents.
- Ensure proper coordination with the sales, pricing and accounts departments.
Required Skills and Qualifications
- Any degree or relevant qualification.
- 5–8 years of experience in air export freight forwarding operations.
- Good knowledge of air export documentation and customs procedures.
- Knowledge of MAWB, HAWB and airline booking procedures.
- Experience in handling a team and managing daily operations.
- Good communication and coordination skills.