Company Description slice is a fintech company focused on creating fast, transparent, and intuitive banking products that improve how people use money and time. The team is reimagining traditional banking by building products from scratch that feel simple, rewarding, and fully under the user’s control. Key offerings include the slice savings account, UPI credit card, UPI services, ATMs, fixed deposits, borrow products, and UPI-powered bank branches designed for everyday use.
Employees at slice have the opportunity to build products they would personally use and contribute to the future of banking in India, in a culture that values happiness, success, and harmony in the present moment. The company is backed by leading global investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
Role Description The Area Collections Manager is a full-time, on-site role based in Mumbai, responsible for overseeing and optimizing collections operations across designated regions. This role manages collections teams, sets performance targets, and ensures timely recovery of outstanding dues while maintaining a customer-centric approach and compliance with regulatory requirements.
The Area Collections
Manager will monitor portfolio performance, analyze collection trends, and implement strategies to improve recovery rates and reduce delinquencies.
Daily responsibilities include coordinating with internal stakeholders, resolving escalated customer cases, ensuring accurate reporting, and driving process improvements. The role also involves training and mentoring team members, conducting regular reviews, and supporting initiatives that enhance operational efficiency and customer experience.
Qualifications
- Experience in collections management, credit risk, or loan recovery, preferably within banking, NBFCs, or fintech.
- Strong people management skills, with proven experience leading frontline collections or field teams.
- Ability to analyze portfolio data, track key performance metrics, and derive actionable insights to improve collection effectiveness.
- Solid understanding of regulatory and compliance requirements related to collections and customer communication.
- Excellent communication, negotiation, and conflict-resolution skills, with a customer-respectful approach.
- Comfort with technology and digital tools used in collections, CRM systems, and reporting dashboards.
- Bachelor’s degree in business, finance, management, or a related field; postgraduate qualification is an advantage.
- Demonstrated ability to work in a fast-paced workplace, collaborate across teams, and adapt to evolving business needs.
- Fluency in English and local languages relevant to the Mumbai region is beneficial.
📌 Area Collections Manager (Mumbai)
🏢 Slice
📍 Mumbai