Role & responsibilities

- Own P1P3 incident resolution, RCA, and problem management

- Advanced diagnostics across MySQL, PostgreSQL, SQL Server, app logs, queues and integration interfaces

- Author recent SQL and PowerShell scripts; mid-level .NET log and code investigation

- Patching, backup, and DR operations execution and validation

- Coach L2 engineers; maintain runbooks, KEDB and knowledge articles

- Hold SME ownership in one domain: Reporting / Clearing / Chargeback / Patching / Host interface / Message processing

- Represent support in change reviews and post-incident reviews; drive preventative actions to closure

- Day shift with on-call rota supporting 247 cover

Preferred candidate profile

- MySQL, PostgreSQL deep hands-on; SQL Server mid-level

- PowerShell and SQL — authoring new scripts independently

- .NET — mid-level (code and log-level diagnostics)

- AWS (ECS, EKS, RDS, CloudWatch); Coralogix,



PagerDuty, Jira SM

- Payments domain — card issuing and processing, plus one of ISO 8583 / ISO 20022, clearing and settlement, or chargebacks and disputes

- PCI DSS and FCA operational resilience — working knowledge

- ITIL-aligned incident, problem, and change management

- SRE practice — SLI/SLO definition, error budget tracking, toil reduction, blameless postmortems

- Infrastructure-as-code (Terraform / CloudFormation) and CI/CD pipelines for automated, auditable remediation

Good to Have: Kubernetes operations at scale • Distributed tracing (OpenTelemetry) • Chaos engineering • AI-assisted troubleshooting tooling in a controlled environment • Confluence • Payments/fintech background

📌 Application Support Engineer- (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru