Company Description A reputed IVD company is looking for professionals with relevent experience in applcation and willing to grow along with the organization.
Role Description The Application Specialist is a full time, on-site role based in Ernakulam but to cover entire state of kerala. This role involves providing application support to internal teams and clients, including resolving user issues, managing incident tickets, and ensuring stable and efficient operation of business applications.
The Application Specialist will troubleshoot technical and functional problems, perform root-cause analysis, and coordinate with development or infrastructure teams to implement fixes and enhancements. Daily activities include monitoring application performance, handling user queries, documenting solutions, and contributing to process improvements. The role also requires clear communication with stakeholders, training users on application features, and maintaining accurate records of configurations, updates,
and known issues.
Qualifications
- Candidates should possess strong Analytical Skills to diagnose issues, interpret data, and perform root-cause analysis.
- Candidates should possess solid Application Support and Technical Support skills to assist users, manage incidents, and ensure smooth application operations.
- Candidates should possess effective Troubleshooting skills to resolve technical and functional problems efficiently.
- Candidates should possess clear and professional Communication skills to interact with users, document issues, and collaborate with cross-functional teams.
- Relevant experience in application or product support, preferably in a corporate environment.
- Familiarity with IVD machinaries, basic databases, and common operating systems or IVD applications.