- Receive, track, and fulfill orders in a timely, productive manner.
- Accountable for accurate deliveries to customers.
- Ability to troubleshoot and guide customers with API integration and marketing platforms.
- Ability to create API scripts, send test leads, and general experience with web fulfillment platforms in the lead generation space (Msights, Converter, Integrate, Dropbox, etc)
- Excellent in preparing, presenting & publishing reports that support stakeholders (Mgmt, CSMs, etc.).
- Commitment to improving the Fulfilment process by identifying issues and providing recommendations.
- Formulate strategic qualitative & quantitative analysis for Fulfilment to drive business needs.
- Well-versed with Microsoft Excel
2. Analyst, Process Management(Order Management)
- Create orders in the lead management platform based on the criteria from the customer.
- Cross-check orders created in the lead management platform and ensure that the order details match the criteria as per customer requirements. Make required corrections, if needed.
- Upload campaign documents in the document repository (Google Drive) where all campaign documents are stored and made available to all stakeholders.
- Update campaign documents in the document repository based on updates from the customer/account manager and notify all stakeholders in a timely manner.