Manager What are the Key Deliverables in this role ?
Financial Outcomes
- Analyse accounts master, cost/ profit centre
- Review of SLAs and standards of the team
- Update processes, SOX, SLAs, standards in the system
- Review and approval of financial statements for statutory and regulatory reporting purposes
- Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
- Control the processing requirements within their area
- During start-up phase, provide “hand on” General Ledger Accounting for complex transactions
Customer Service
- Manage relationships and communication with customers
- Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
- Identify potential sensitive issues and escalate it to the appropriate level
- Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.
- Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
Internal Processes
- Improve operational efficiency by exploring new ways of working through process improvements.
- Innovate ways to automate process by rolling out quality initiatives.
- Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT,
Productivity and Customer Satisfaction
- Implement better work practices to achieve high standards of work and maintain established work procedures
Provide quality service / advice in accordance with agreed service standards
- Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders
- Support for Automation / MIS
Innovation and Learning
- Help motivate others in the AR team to achieve targets and performance standards
- Provide coaching and support to help achieve performance expectations.
- Provide advice to colleagues in the team
What are the Critical success factors for the Role ?
- Master’s degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must
- 10 + years of relevant work experience handling RTR functions. 3 + Years of experience in a Team lead role
- Proficiency in Digital Automation
- Experience in at least one Transition.
- Experience In People Management/Service Delivery/ Vendor relationship.
- Experience in working with Leadership Team
- Solid working knowledge and experience in O2C / Accounting.
What are the Desirable success factors for the Role ?
- Positive Understanding of Business
- Analytical and problem-solving abilities, with a focus on delivering actionable insights and innovative solutions.
- Good communication skills and stakeholder management capabilities
- Familiarity with the consumer goods industry and an understanding of its challenges and opportunities