Job Summary The Field Verification Executive is responsible for conducting in office verification of customer details for telecom service applications, as mandated by DoT (Department of Telecommunications) regulations. The role involves visiting customer locations to validate address, documents, and contact information provided in the application form before service activation. The executive will also handle field visits related to payment follow-ups, contact validation, and discrepancy resolution.
Key Responsibilities Address & Document Verification 1. Visit customer locations as per assigned applications.
- Verify that the installation address matches the address mentioned in the application form.
- Validate customer identity documents and supporting paperwork.
- Confirm contact details and business/residential presence at the site.
- Ensure compliance with DoT guidelines before service activation Payment Follow-up & Field Investigation 1. Visit customer premises in case of payment delays.
- Investigate reasons for non-payment or communication gaps.