Role & responsibilities

Collections Management

- Monitor and manage aging reports to identify overdue accounts.

- Initiate collection calls, emails, and followups to ensure timely payment.

- Maintain detailed records of customer interactions and commitments.

- Escalate delinquent accounts as per company policy.

2.

Customer Account

Management

- Review customer credit limits and payment history.

- Work with customers to resolve disputes, short payments, or deductions.

- Provide account statements, invoices, and required documentation upon request.

- Build solid customer relationships to support timely payments.

3. Billing & Reconciliation

- Validate billing accuracy and ensure invoices are correct and complete.

- Reconcile customer accounts, investigate discrepancies, and process adjustments.

- Collaborate with billing and sales teams to resolve pricing or tax issues.

4. Reporting & Documentation

- Prepare weekly/monthly AR aging reports for management.





- Track collection performance metrics (DSO, overdue %, recovery rate).

- Document all collection efforts and maintain internal auditready records.

5. CrossFunctional Collaboration

- Work closely with Sales, Customer Service, and Finance on account issues.

- Support monthend closing activities for AR.

Assist in improving AR processes and collection strategies

Technical Skills

- Strong understanding of AR principles and collection processes.

- Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

- Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

- Excellent communication and negotiation skills.

- Strong customer service and relationshipbuilding ability.

- Detailoriented, organized, and able to manage high volumes.

Ability to work under pressure and meet deadlines.

📌 Accounts Receivable (Pune)
🏢 Zensar
📍 Pune