Key Responsibilities

Accounts Receivable & Collections

- Oversee end-to-end invoicing and collections processes of the offshore team

- Oversee accurate and timely recording of collections

- Partner and liaise closely with business partners and customers as subject matter expert

- Monitor AR aging and drive timely follow-ups on outstanding balances

- Act as escalation point for complex customer collection issues

AR Inbox & Customer Communication

- Own and manage the shared AR inbox

- Ensure timely, clear, and professional responses to customer queries

- Bring structure and prioritization to high-volume communication

Offshore and Onshore Team Management

- Manage and guide an offshore and onshore AR team

- Provide transparent direction, training,



and ongoing support

- Monitor performance, quality, and productivity

- Drive accountability and continuous improvement

- Report to onshore manager

Preferred Qualifications

- 8-10 years of experience in Accounts Receivable, Collections, or Finance Operations

- Experience in NetSuite, Workday, Salesforce and other business platform and applications.

- Experience in a fast-paced or scaling environment

- Experience with NetSuite, Billing portals such as Coupa, Tungsten, Ariba etc

- Advanced Excel / Google Sheets skills

📌 Accounts Receivable & Collections Manager (Bengaluru)
🏢 Delight HR
📍 Bengaluru