Company Description Tci Express is a logistics and transportation company with operations anchored in Albany, New York, serving a diverse range of commercial customers. The organization focuses on reliable, time-bound delivery solutions to support clients’ supply chain and distribution needs. Team members collaborate across locations to maintain service quality and customer satisfaction.

The company offers opportunities to work in dynamic environments that support professional growth and cross-functional learning.

Role Description The Account Manager role is a full time, on-site position based in New Delhi. This role is responsible for managing a portfolio of client accounts, serving as the primary point of contact for day-to-day communication, issue resolution, and service coordination.

The Account

Manager will track shipments, monitor service performance, and collaborate with operations teams to ensure timely and accurate deliveries. Daily responsibilities include preparing reports, analyzing account activity, identifying opportunities to enhance service levels, and supporting upselling or cross-selling of solutions. The role also involves maintaining accurate documentation, handling escalations,



and building long-term relationships that contribute to customer retention and growth.

Qualifications

- Demonstrated experience in account management, client servicing, or customer success, preferably in logistics, transportation, or related industries.
- Strong communication and interpersonal skills, with the ability to build trusted relationships and handle client queries and escalations professionally.
- Proficiency in data analysis and reporting using tools such as Excel or CRM systems, with attention to detail and accuracy.
- Ability to work on-site in New Delhi, manage multiple priorities, and collaborate effectively with cross-functional operational teams.
- Bachelor’s degree in Business, Management, Logistics, or a related field; equivalent practical experience will also be considered.
- Solid organizational and problem-solving skills, with a customer-focused mindset and willingness to take ownership of outcomes.
- Comfort with basic digital tools and systems used for tracking shipments, managing accounts, and maintaining documentation.

📌 Account Manager (New Delhi)
🏢 TCI Express
📍 New Delhi