Pick Your Purrr is an end-to-end cat-care brand dedicated to making life better for cats and their parents.
From premium cat boarding and doorstep grooming to kitten-related services, ethical breeding matchmaking, pet products and personalized assistance, we're building a trusted destination for comprehensive cat care.
We're looking for a confident, articulate and customer-focused skilled who can manage customer enquiries, build meaningful relationships and convert prospective customers into bookings and sales.
What You'll Be Responsible For
- Customer Communication: Handle inbound and outbound calls, WhatsApp enquiries and customer conversations.
- Sales & Conversions: Understand customer needs, recommend relevant services and convert enquiries into confirmed bookings and orders.
- Relationship Management: Build trust, maintain strong customer relationships and deliver a positive customer experience.
- Lead Management: Follow up with prospective customers, maintain lead records and ensure timely communication.
- Booking Coordination: Coordinate appointments, service requests and bookings with internal teams.
- Upselling & Referrals: Identify opportunities for repeat bookings, additional services and customer referrals.
- Customer Support: Address queries and concerns professionally, escalating issues when necessary.
- Performance Reporting: Maintain daily records of calls, enquiries, follow-ups and conversions.
What We're Looking For
- Excellent spoken English and confident communication skills.
- Prior experience in telecalling, inside sales, customer service or relationship management is preferred.
- Ability to build rapport and influence customer decisions without being pushy.
- Strong follow-up, negotiation and interpersonal skills.
- Customer-first attitude with a proactive approach to problem-solving.
- Basic computer proficiency and familiarity with WhatsApp and spreadsheets.
- Comfortable working 8–10 hours per day as per the agreed schedule.
- An interest in cats and the pet-care industry is a plus.
The Ideal Candidate
Someone who is naturally good with people, communicates with confidence, takes ownership of conversations and understands that successful sales begin with understanding customer needs.
We value consistency, professionalism, empathy and the ability to turn a simple enquiry