Job Role

To manage and coordinate all Dead on Arrival (DOA) product-related activities across retail stores, ensuring timely claim registration, brand coordination, replacement processing and closure of DOA cases.

Key Roles & Responsibilities
Manage and monitor all DOA cases reported across retail stores.
Coordinate with brand representatives and authorised service centres for DOA verification, approval and replacement.
Maintain a centralised DOA tracker with product details, serial numbers, claim status and pending cases.
Ensure timely follow-ups with brands to minimise DOA resolution delays.
Coordinate with store and warehouse teams for proper segregation, movement and tracking of defective products.
Monitor ageing DOA inventory and ensure timely replacement or settlement.
Prepare and share daily, weekly and monthly DOA MIS reports.




Escalate delayed and unresolved DOA cases to the concerned stakeholders.
Ensure adherence to company DOA processes and brand-specific policies.
Identify recurring DOA issues and recommend process improvements.

Required Qualifications & Experience
Graduate in any discipline.
3–5 years of experience in retail operations, consumer electronics, warranty management or service coordination.
Experience in brand coordination and DOA management will be preferred.
Positive knowledge of MS Excel, MIS reporting and inventory management.

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 Senior Executive – Doa Operations Mangalore (India)
🏢 myG Karnataka
📍 India