Company Description Vridhi Finserv Home Finance Ltd is a housing finance company focused on providing accessible home loan solutions to a diverse customer base. The organization aims to support individuals and families in achieving home ownership through transparent processes and customer-centric services. With a growing presence in key locations, the company emphasizes responsible lending, compliance, and strong relationships with customers and partners. Team members are encouraged to contribute to a cooperative work workplace that prioritizes integrity, efficiency, and service quality.
Role Description This is a full time, on-site role for Customer Service Executive and Customer Service Officer positions based in Dharmavaram. The role involves handling customer inquiries, explaining home finance products, and guiding customers through loan application and documentation processes. Daily responsibilities include resolving service issues, maintaining customer records, coordinating with internal teams to ensure timely responses, and following up on customer requests. The role also requires promoting customer satisfaction by providing explicit information, managing expectations,



and adhering to company policies and regulatory guidelines. Team members will be expected to maintain professional communication, support branch operations, and contribute to a positive customer experience.
Qualifications
Solid Customer Service and Customer Support skills, with the ability to respond to inquiries and resolve issues effectively.
Experience in Customer Service Management and Customer Satisfaction, focusing on service quality and relationship-building.
Excellent Interpersonal Skills for communicating clearly with customers, colleagues, and stakeholders.
Good verbal and written communication skills in relevant local languages and English.
Basic understanding of financial products, preferably housing finance or banking services.
Ability to work on-site in Dharmavaram, handle multiple tasks, and maintain accuracy in documentation.
Proficiency with computers and common office software (e.g., email, spreadsheets, CRM or customer management tools).
Minimum educational qualification of a bachelor’s degree or equivalent; prior experience in customer-facing roles in financial services is an advantage.

📌 Customer Service Executive And Customer Service Officer Dharmavaram (India)
🏢 Vridhi Finserv Home Finance
📍 India