We are seeking a dedicated Healthcare Customer Service Representative to join our team in Maharashtra. The ideal candidate will have a strong background in US healthcare and a passion for providing exceptional service to our clients. In this role, you will be responsible for assisting customers with inquiries related to health insurance, medical insurance, and provider services. You will handle both inbound and outbound calls, ensuring that each interaction is handled with professionalism and care.

Key Responsibilities:
Respond to customer inquiries regarding healthcare services, insurance policies, and member services.
Provide accurate information and support to patients and providers, ensuring a high level of customer satisfaction.
Manage inbound and outbound calls effectively, maintaining a positive and qualified demeanor.
Document customer interactions and maintain accurate records in the system.




Collaborate with team members to improve service delivery and resolve customer issues promptly.
Stay updated on healthcare regulations and company policies to provide informed assistance.

Required Skills:
Solid knowledge of US healthcare systems and health insurance products.
Excellent communication skills, both verbal and written.
Ability to handle calls in a skilled manner, demonstrating empathy and understanding.
Experience in customer service, particularly in healthcare or insurance sectors.
Proficiency in managing inbound and outbound calls efficiently.
Strong problem-solving skills and attention to detail.

If you are passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity to make a difference in the lives of our clients.

📌 Healthcare Customer Service Representative Pune
🏢 Transcendence Human Resources Private
📍 Pune