Associate – Customer Care | Hopscotch

Location: Dadar, Mumbai

About Hopscotch:

Hopscotch is one of India's leading kids fashion brands, offering trendy and affordable clothing for children across 1,300+ cities.

Job Description:

We are hiring Customer Care Associates for a 100% voice process. The candidate will be responsible for handling customer queries, resolving complaints, providing product information and ensuring excellent customer satisfaction.

Key Responsibilities:
Handle inbound customer calls professionally.
Resolve customer queries, complaints and order-related issues.
Assist with order placement, cancellations and service requests.
Maintain accurate customer interaction records.
Follow up on unresolved issues and ensure timely resolution.
Meet daily performance targets (KRA/KPIs).

Eligibility & Requirements:
Graduate or undergraduate candidates can apply.




Minimum 2 years of voice process experience.
Valuable English communication skills.
Strong customer-handling and problem-solving abilities.
Candidates residing up to Virar and Thane are eligible.
Age limit: Up to 40 years.

Shift Details:
9-hour working shift, including 1-hour break.
Rotational shifts between 9 AM and 9 PM.
1 weekly off (rotational).
100% work from office.

Salary & Advantages:
Salary as per experience and interview performance.
Monthly incentives up to ₹5,000.
Health insurance and PF perks.
Overtime opportunities.

Job Location: Dadar, Mumbai
Interested candidates with prior voice process experience are encouraged to apply!

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