Responsible for managing day-to-day operations, ensuring SLA compliance, vendor and driver partner management, and delivering seamless customer service.
Key Responsibilities
Onboard and manage quality driver partners and vendors.
Ensure driver partners are trained, process-oriented, and customer-centric.
Monitor operational performance and ensure adherence to committed SLAs.
Resolve operational challenges and ensure business continuity.
Hire, train, coach, and mentor Supervisors.
Drive operational efficiency and customer satisfaction.