Tracking Attendance and conducting process training as required
Updating teams on the quality parameters if any changes highlighted from clients. D-SAT audit calls, calibration sessions with partners ,call monitoring and audit with accuracy.
Required Candidate profile
Conducted AHT, hold time, short call analysis,
Monitored, mentored, and provided feedback to team members,• Performed live call monitoring, calibration sessions, and daily briefings
.
Perks and advantages
As per company
📌 Bpo Quality Analyst Bengaluru
🏢 Subhadra Jobs
📍 Bengaluru
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