Key Responsibilities
Manage and monitor day-to-day team operations.
Lead, motivate, and guide team members to achieve targets.
Monitor KPIs, SLAs, productivity, and quality metrics.
Handle customer escalations and process-related issues.
Conduct team meetings, performance reviews, and feedback sessions.
Ensure process compliance and timely delivery.
Coordinate with management to achieve operational goals.
Required Skills
3–5 years of BPO experience.
Insurance or BFSI domain experience is mandatory.
Previous experience handling a team.
Robust knowledge of SLA, KPI, and quality metrics.
Valuable communication, leadership, and problem-solving skills.
Pay: ₹30,000.00 - ₹37,500.00 per month
Perks
Provident Fund
Application Question(s)
What is the CCTC?
What is the ECTC?
What is the Notice Period
Work Location: In person
📌 Bpo Team Leader Insurance Pune
🏢 Jobmate
📍 Pune