Role & responsibilities
Contact customers via calls and chat regarding outstanding payments.
Follow up on overdue accounts and ensure timely payment collection.
Address billing queries and resolve invoice-related concerns.
Investigate and coordinate dispute resolution with internal teams.
Maintain accurate records of customer interactions and payment updates.
Ensure compliance with process guidelines and documentation standards.
Meet assigned collection and recovery targets.

Role: Collections, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Collections Process Collection ManagementRecovery OperationsPayment CollectionDebt ManagementLoan Collection

📌 Collection Associate Pune
🏢 Wipro
📍 Pune