Job Summary

We are looking for an experienced, responsible, and guest-focused Front Office Supervisor to lead our front desk operations. The candidate will supervise front office staff, ensure smooth daily operations, maintain guest satisfaction, and deliver high standards of hospitality.

Key Responsibilities
Supervise and coordinate daily front office operations.
Lead, guide, and motivate front office team members.
Ensure smooth guest check-in and check-out procedures.
Manage room allocations, reservations coordination, and guest requests.
Handle guest complaints and resolve issues professionally.
Monitor guest satisfaction and maintain excellent service standards.
Coordinate with housekeeping, F&B;, maintenance, and reservations departments.
Prepare daily reports, occupancy reports, and shift handover reports.
Monitor billing, cash handling, and settlement procedures.
Ensure accurate guest records and proper documentation.
Conduct staff briefings and monitor grooming and discipline.




Ensure the front desk operates efficiently during all shifts.

Skills & Qualifications
Minimum 2–3 years of experience in hotel or resort front office operations.
Previous supervisory experience preferred.
Excellent communication and leadership skills.
Good knowledge of hotel PMS and reservation systems.
Strong guest handling and problem-solving abilities.
Knowledge of hotel billing and front office procedures.
Professional grooming and a positive attitude.
Ability to work versatile shifts, including weekends and holidays.

What We Offer
Attractive salary based on experience.
Chance to work in a premium resort environment.
Career growth and career development.
Supportive and professional working atmosphere.

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:
Food provided
Paid time off

Work Location: In person

📌 Front Office Supervisor Wayanad
🏢 Olgaria
📍 Wayanad