Role
This role involves active customer engagement, operations and regulatory compliance, contributing to service excellence, customer and revenue growth.
Primary responsibility is Locker Operations and Customer Service

Key Result Areas
Customer Experience deliver consistent and visible standards of service that will result in increased Customer Satisfaction and retention.
Brand Advocacy – nurture Customer relationships that will lead to higher levels of customer advocacy and growth goals.

Key Responsibilities
Provide end-to-end customer support for locker issuance, access, and renewals.
Educate customers about FDs and NCDs, handle inquiries, and support documentation and account setup.
Maintain high standards of customer satisfaction and resolve complaints swiftly.
Ensure compliance with mandated SOP and Statutory norms
Coordinate with backend teams for service delivery, locker rent collection, and FD / NCD maturity tracking.




Identify cross-sell opportunities and assist in achieving sales targets for debt instruments.
Maintain accurate service records, locker registers, and customer data as per compliance protocols.
Support internal / external audits by ensuring documentation and procedural adherence.

Key Competencies
Solid communication and interpersonal skills
Valuable knowledge of locker operations and products viz. FDs, NCDs
Regulatory compliance awareness (KYC, AML, RBI guidelines)
Solid service orientation
Sales awareness and Ethical promotion of financial products
CRM software proficiency
Ability to handle pressure and manage multiple client requests

Incumbent Profile
Graduate, Proficiency in English and Local language, Computer proficiency
1 to 3 years’ experience in Customer Mgmt.
Banking or NBFC is preferable
Proactive, Perseverant, Detail Oriented and Disciplined

📌 Customer Experience Chennai
🏢 Sakthi Vaults u0026 Wealth
📍 Chennai