Help customers resolve delinquent balances on Small Business and Consumer accounts.
Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
Balance collection results with skilled customer experience, integrity & compliance.
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Solid attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Should be comfortable working in night shifts window.

Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Proficiency in the English language.
Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors,



and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a robust risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

📌 Apprentice Gurugram
🏢 American Express
📍 Gurugram