To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
To define and implement explicit service level agreements (SLAs) for support operations.
Managing Cost of providing service within budgeted levels
Ensure process effectiveness and continual service improvement
Managing risks and escalating appropriately to Sr Management
Co-ordination with onsite track leads and engaging with Customers
To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
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Must Have Skill
Service Delivery Management
Valuable to Have Skill
Microsoft PowerBI
Other Requirements
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📌 Service Delivery Manager Gurugram
🏢 HCLTech
📍 Gurugram
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