Pre‑Disbursement Activities
Visit used vehicle dealers and handle customer enquiries.
Generate leads through dealers, brokers, referrals, and marketing activities.
Conduct field verification of customer residence, workplace, and vehicle details.
Collect customer documents and explain loan schemes.
Disbursement Activities
Assist customers in completing loan applications.
Collect KYC, income, bank, RC, and insurance documents.
Coordinate with credit and operations teams for loan approval.
Ensure timely loan disbursement and documentation completion.
Post‑Disbursement Activities
Confirm vehicle delivery and ownership transfer.
Follow up for pending documents and customer requirements.
Maintain proper records as per company policies.
Recovery & Follow‑ups
Monitor repayments and follow up on overdue accounts.
Visit customers for collections when required.
Support recovery and repossession activities as per guidelines.
Update collection status through mobile applications.
Customer Interaction & Cross‑Selling
Resolve customer queries through direct interaction.
Maintain relationships with customers, dealers, and brokers.
Promote insurance, top‑up loans, and other financial products.
Key Skills: Customer Handling, Sales, Dealer Management, Field Verification, Collections, Loan Processing, Communication Skills, Basic Computer Knowledge.