About the RoleCarta Creations is looking for a friendly, customer-focused individual to join our team as a Customer Relationship Executive. The ideal candidate will be responsible for building solid customer relationships, handling enquiries, and ensuring a smooth and positive customer experience.
Key ResponsibilitiesHandle customer enquiries through phone calls, WhatsApp, and other communication channels.
Understand customer requirements and provide suitable product and service information.
Coordinate with the design, production, and delivery teams to ensure timely order completion.
Follow up with customers regarding order status, feedback, and pending requirements.
Maintain accurate customer records and update order details.
Resolve customer concerns professionally and ensure customer satisfaction.
Build long-term customer relationships and support repeat business.
Candidate RequirementsGood communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Office.
Customer-friendly attitude with a willingness to learn.
Ability to manage customer enquiries and coordinate with internal teams.
Freshers are welcome to apply.
Previous experience in customer service or relationship management will be an added advantage.
Why Join Carta Creations?Join a growing creative company where you can develop your communication skills, gain valuable customer service experience, and build a rewarding career.
Interested candidates can apply now to join our team in Coimbatore.