Roles & Responsibilities
Prepare, verify, and process shipping and export/import documents accurately.
Create and maintain documents such as Commercial Invoices, Packing Lists, Bills of Lading (BL), Air Waybills (AWB), Delivery Orders (DO), and Shipping Bills.
Ensure all documentation complies with customer requirements, customs regulations, and company policies.
Coordinate with customers, shipping lines, airlines, customs brokers, transporters, and internal teams to ensure timely document processing.
Verify the accuracy of shipment details before document submission.
Track shipment documentation and update the system with the latest status.
Resolve documentation discrepancies by coordinating with relevant stakeholders.
Maintain proper filing and records of all shipment-related documents for audit and reference.
Support customs clearance activities by providing the required documentation.
Ensure timely submission of documents to customers and overseas agents.
Respond promptly to customer queries related to shipment documentation.
Adhere to company SOPs, quality standards, and turnaround time (TAT) requirements.