Location: As per company requirement
Key Responsibilities
Handle customer queries, complaints and service requests.
Coordinate with customers and internal teams to ensure timely resolution.
Manage order processing, order tracking and customer follow-ups.
Maintain customer records, MIS reports and sales documentation.
Coordinate with the sales team for order status, delivery and dispatch updates.
Ensure customer satisfaction and maintain robust client relationships.
Support the sales and marketing team in daily operations.
Handle customer feedback and identify opportunities to improve service quality.
Desired Candidate Profile
Graduate in any discipline; MBA will be an added advantage.
3–5 years of experience in Customer Service / Sales Coordination.
Valuable communication and interpersonal skills.
Proficiency in MS Excel and MS Office.
Solid coordination, problem-solving and follow-up skills.
Experience in handling B2B customers will be preferred.
[email protected]
Pay: ₹500,000.00 - ₹550,000.00 per year
Benefits
Provident Fund
Experience:
Customer service: 2 years (Preferred)
Export: 2 years (Preferred)