As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.
Able to manage difficult customer issues while working in a fast-paced environment
Determine the reason for delinquency and best course of action to assist consumers.
Engage our consumers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established procedures
and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and in a timely manner.




Calls are majorly outbound and over a period moves to a blended (inbound/outbound) workplace.
Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date
follow up assignments.

Perks and Benefits -
Best in Market Salaries from 3 lakhs plus
7 week current hire training program
Unlimited Incentive Plan with transparent KRA's
Enhance your Analytical/Decision Making & Negotiation skills
Cross functional growth opportunities within 6 months, for experienced candidates
Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation
Fixed shifts post the training period [Rare changes in case of business requirements]
7:15 min login plus 45 minute break = 8 hour shifts
Sunday fixed Off & Alternate Saturday Working

Job Type: Full-time

Pay: ₹302,235.00 - ₹607,661.08 per year

Benefits
Commuter assistance
Adaptable schedule
Health insurance
Life insurance
Provident Fund

Work Location: In person

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