We are looking for a Customer Support Executive to join our Coimbatore Support Office. The candidate will handle customer queries, provide timely assistance, coordinate with internal teams, and ensure a skilled and customer-focused service experience.
Key Responsibilities
Handle customer queries through Email, Live Chat, and VSoft CRM.
Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and
satisfactory responses.
Provide prompt and accurate solutions to customer inquiries.
Coordinate with internal teams to resolve customer concerns.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex or unresolved issues to the appropriate internal team.
Ensure timely follow-up and closure of customer requests.
Maintain a qualified and customer-centric approach.
Support day-to-day customer service operations.
Follow company policies, processes, and service standards.
Eligibility
B.Sc. Biotechnology
B.Sc. Biochemistry
M.Sc. Biotechnology
M.Sc. Biochemistry
DMLT
Experience: Freshers or candidates with up to 2 years of relevant experience.
Age: 18–35 years.
Pay: ₹21,000.00 - ₹23,000.00 per month
Advantages
Cell phone reimbursement
Food provided
Provident Fund